26 May 2023
Full-Time Tech Support Team Lead – Lantapan
We’re searching for a high-quality, tried-and-true Customer Service Lead to kick off a project with strategic importance and high visibility. We will tackle some of the most intriguing problems in customer service and build highly scalable systems as part of this programme.
Job Title : Tech Support Team Lead
Location : Lantapan, Bukidnon Province, Philippines
Salary : $ 15.76 per hour.
Company : Cigna
Job Type : Full-Time
- Attend meetings and trainings to stay up to date on changes to programme knowledge, systems, and processes, and study all new training material.
- With courtesy, promptness, and professionalism, handle incoming and outbound calls.
- Replacement merchandise or refunds will be delivered.
- Follow the rules for managing confidential and personal data.
- Observe all attendance and work schedule regulations.
- Use your expertise and skills to deliver accurate responses to customer queries while adhering to all scripts, policies, and procedures.
- Accurately document and handle client claims using the appropriate systems/spreadsheets.
- Customers’ complaints should be sent to the relevant internal or external parties.
- Ensure first-contact resolution through good email handling and problem-solving.
- An current knowledge base should be supplemented and expanded upon.
- Must be a self-starter who can move, prioritize, and fulfil deadlines autonomously.
- 2+ years of retail, ecommerce, or equivalent industry experience is required.
- It must be possible to use the Microsoft Office Suite and tools.
- It is necessary to have a bachelor’s degree in business administration, communications, or a field closely linked to these fields.
- Strong organizational and communication abilities, as well as a keen eye for detail, are required.