19 Mar 2023

Full-Time Sales Enablement Delivery Manager – Chandigarh

Berkshire Hathaway Specialty Insurance – Posted by JobsTeam Chandigarh, Haryana, India

Job Description

When it comes to IT end-user support and service desks for VIPs, the Service Delivery Manager will be held responsible for delivering value to its internal stakeholders, including Product Management (the employee digital experience comes first) and Business Representatives. Over time, it aims to fulfill the company’s internal stakeholders’ core value and performance objectives by orchestrating internal and external resources in a consistent manner, in the context of the “One Desk” transformation for IT end user services, which is the primary goal (1 single supplier for Service Desk, integrating all upstream external workplace services)

Job Title : Sales Enablement Delivery Manager
Location : Chandigarh, Haryana, India
Salary : $ 34.71 per hour.
Company : Berkshire Hathaway Specialty Insurance
Job Type : Full-Time


  • Aid travel advisors/concierges on a daily basis, both remotely and in person, including coaching the team and working one-on-one.
  • In order to ensure that the demands of the client are met, operational delivery teams must be able to communicate and convey them clearly.
  • Maintain high standards of quality while boosting metrics via reporting, analysis, and incentive programs.
  • Organize monthly, quarterly, and annual business evaluations with internal stakeholders and suppliers, and build connections and feedback channels to continually enhance the services.
  • Customer KPIs and contractual obligations must be met and the overall success of their Concierge must be maintained.
  • Monitor and train the department’s supervisors and team leaders to ensure proper staffing and organization, including day-to-day operations and duties.
  • you’ll be responsible for the correct administration of the resources contributing to the different squads led by Products, and you’ll be responsible for the growth and coaching of people who contribute to those squads.
  • Enhances other Delivering Services Managers’ day-to-day management by providing suitable mentorship and coaching, as well as team-building events and efforts to keep employees.
  • Supports and enforces quality standards regulating customer interactions, with the goal of ensuring a consistent customer experience across all customer contact points, both inside our internal group and our outsourced partner network.
  • Promote a “Voice of the Customer” campaign by bringing together Call Centers around a common approach to customer satisfaction surveys and feedback across the whole purchasing process.


  • Ability to have a long-term strategic vision and create successful action plans via excellent planning, assessment, and administration is necessary.
  • In-depth understanding of the contact center environment, in addition to an understanding of how important the client-vendor relationship is in the recruiting, retention, and performance of enhanced partners
  • Effective communication skills, including capacity to explain technological solutions in terms of business, create relationships, and convince other people are essential for success.
  • Expertise in complicated and diversified business sectors (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
  • Experimentation with a wide range of disciplinary measures (feedback, advice, explanation, etc).

How to Apply

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Job Categories: Service Delivery Manager. Job Types: Full-Time.

Job expires in 19 days.

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