25 May 2023

Full-Time Professional Services Senior Project Manager – Kot Abdul Malik

Russell Tobin – Posted by JobsTeam Kot Abdul Malik, Punjab, Pakistan

Job Description

Employee encouragement, awards and recognition, coaching, counseling, issue resolution, and time management are all responsibilities of the Service Delivery Manager. Effective communication, leadership, and business acumen are all prerequisites for the Service Delivery Manager in today’s high-volume contact center environment. In order to be considered, the aspirant must have shown the abilities stated below in their professional experience.

Job Title : Professional Services Senior Project Manager
Location : Kot Abdul Malik, Punjab, Pakistan
Salary : $ 32.76 per hour.
Company : Russell Tobin
Job Type : Full-Time


  • ensure that your customers have a scale-able and strong back-end infrastructure to meet their objectives. In order to do this, the operational delivery teams must be aware of and explain the customer’s requirements.
  • The duties may include a pool lead role for a community of key dedicated support services contributors (for example, IT VIP Service Lead, IT Service Desk Service Lead,….), accountability for the proper capacity management of the resources contributing to the various squads driven by Products, and development and coaching of those individuals.
  • Delivering Services Managers get a lot more help from this person. As needed, he or she can help with mentoring, coaching and team-building, and he or she can also help keep employees happy.
  • Provide daily support to travel advisors/travel concierges, including team and one-on-one coaching and management, in both a remote and in-person capacity.
  • Organize and execute incentive programs to boost metrics while maintaining or increasing quality, as well as collect and share data on the team and individual members.
  • Lead and teach the department’s supervisors and team leaders to ensure effective staffing and structure, including daily duties and responsibilities.
  • Responsible for the accomplishment of all client key performance indicators and contractual commitments, as well as the overall success of their Concierge.
  • Involve stakeholders and suppliers in monthly, quarterly, and yearly business reviews to ensure that services are continuously enhanced.
  • In order to ensure that the customer experience is consistent throughout all of our customer contact points, both inside our internal group and our outsourced partner network, we support and enforce quality standards that govern customer interactions.
  • Enhance the Voice of the Customer initiative by unifying the Contact Centers around a standard mechanism for consumer satisfaction surveys and customer input across the whole buying process.


  • Excellent communication abilities, particularly the ability to explain technical solutions in commercial terms, build relationships, and convince people
  • Understanding of the need of care and judgment in the delivering of criticism, redirection and explanation.
  • The ability to focus on a wide range of business sectors (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
  • take a long-term view and come up with strategies that work through effective planning, review, and administration.
  • The necessity of the customer-vendor relationship and its significance in the recruitment and retention of partners in the contact center environment must be understood at a deeper level in the contact center environment.

How to Apply

وظائف شاغرة

Job Categories: Service Delivery Manager. Job Types: Full-Time.

Job expires in 27 days.

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