Full-Time Lead Delivery Manager – Satna
We are now recruiting for a Service Delivery Manager to oversee the Company’s customer support activities throughout our diversified Contact Center network. The ideal applicant will be able to deconstruct customer feedback in order to identify communication gaps as well as the necessary operational or systemic changes. All of this must be accomplished in a disciplined way that ensures appropriate resolution, learning, and customer experience development. The role of Service Delivery Manager is important to the organization’s success. The selected applicant will have substantial expertise leading and managing contact center vendors.
Job Title : Lead Delivery Manager
Location : Satna, Madhya Pradesh, India
Salary : $ 33.93 per hour.
Company : ION Group
Job Type : Full-Time
- Create and execute incentive programs to enhance metrics while maintaining a high level of quality by analyzing team and individual data and compiling reports.
- Assist travel advisors/concierges on a daily basis, both remotely and in person, including team and one-on-one coaching and management.
- Efforts to improve the day-to-day management of other Delivering Services Managers, including the provision of appropriate mentorship and coaching, team-building activities, and employee retention measures, where necessary.
- responsible for monitoring and maintaining the quality standards that govern customer interactions. These standards are intended to ensure that the customer experience is consistent across all customer contact points, both within our internal group and across our external partner network.
- Dispatchers should work together to maintain the Voice of the Consumer program by adhering to a defined methodology for conducting satisfaction surveys and gathering customer feedback throughout the entire buying process.
- Organize monthly, quarterly, and annual business evaluations with internal stakeholders and suppliers, and cultivate connections and feedback channels to constantly enhance services.
- Assist the customer in developing scale-able and strong back-end infrastructure to fulfill their requirements by understanding and communicating the demands of the client to the operational delivery teams, providing supervision.
- Each Concierge is held accountable for the overall success of their business by the Concierge Manager.
- Lead and teach the department’s supervisors and team leaders to ensure effective staffing and structure, including daily duties and responsibilities.
- you’ll be responsible for the correct administration of the resources contributing to the different squads led by Products, and you’ll be responsible for the growth and coaching of people who contribute to those squads.
- Extensive consulting expertise in a wide range of complicated and distinct industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
- A capacity to have a long-term strategic perspective and generate successful action plans via effective planning, evaluation, and administration.
- Comprehensive knowledge of the use of caution and judgment in the delivery of criticism, guidance, explanation, and disciplinary action.
- It is necessary to have a deeper understanding of customer-vendor interactions in order to effectively attract and retain partners in the contact center.
- This requires a high level of communication skills, including a strong ability to explain technology solutions in business terms, build connections, and persuade others.