18 Mar
2023
Full-Time Implementation Specialist – Marsā Maṭrūḥ
Job Description
The Product Specialist maintains internal product data, generates reports, and analyzes data to assist Product Managers and the Category Management team in making business decisions. Back orders, discontinuations, product transitions, and replacements are handled in collaboration with the Distribution and Operations departments.
Job Title : Implementation Specialist
Location : Marsā Maṭrūḥ, Maṭrūḥ, Egypt
Salary : $ 16.11 per hour.
Company : Legacy Marketing
Job Type : Full-Time
Qualifications:
- Technical assistance and repair of the company’s goods may include travel to client locations, where the technician may perform repairs, assist/direct customers with repairs, or start-up products.
- Participates in product launch efforts as a member of a multidisciplinary team. It is possible to handle processes linked with SKU establishment, price review, return on investment model building, giving marketing material input and feedback, conducting training and webinars, and making occasional customer presentations.
- An understanding of relevant product offerings, scope paperwork, and departmental norms and procedures is necessary for the provision of accurate client solutions.
- Ownership of problems from first contact with the customer until call resolution, which includes aiding with appropriate escalations and communicating with the consumer.
- Aids in getting a comprehensive grasp of the product market, rivals, consumer demands, distribution techniques, and services offered by the company.
- It is our goal to provide exceptional customer service and technical expertise to all customers, both internal and external.
- As the ‘voice of the customer’ participate in the creation and prioritization of the advertising solutions product road map.
- Every month, we go over a long list of products we want to focus on selling. All KOB don’t want or need this list. It doesn’t have any value to anyone.
- Product documentation that can be used both inside and outside of the company can help the company’s go-to-market strategy for mass solution adoption be a success.
- Projects including manufacturer back orders, discontinuations, replacements, and product transitions are managed by this position. Coordination and communication with the Operations team on the project strategy.
Skills:
- Professional expertise in a capacity related to internet advertising and knowledge with advertising goods and ad serving technologies
- Being able to stand for a long time while still being mature and stable, and also being funny, is needed.
- Being able to work well with others, having a positive attitude, and being excited about providing World Class Customer Service are all good things.
- Capacity to understand and successfully explain complicated technical topics to a non-technical audience.
- The ability to finish work fast and to adjust swiftly when priorities change.