26 May 2023

Full-Time Delivery Manager (Cloud/Data) – Remote – Phulabani

Amscan Inc. – Posted by JobsTeam Phulabani, Odisha, India

Job Description

We are now recruiting for a Service Delivery Manager to oversee the Company’s customer support activities throughout our diversified Contact Center network. The ideal applicant will be able to deconstruct customer feedback in order to identify communication gaps as well as the necessary operational or systemic changes. All of this must be accomplished in a disciplined way that ensures appropriate resolution, learning, and customer experience development. The role of Service Delivery Manager is important to the organization’s success. The selected applicant will have substantial expertise leading and managing contact center vendors.

Job Title : Delivery Manager (Cloud/Data) – Remote
Location : Phulabani, Odisha, India
Salary : $ 31.4 per hour.
Company : Amscan Inc.
Job Type : Full-Time


  • Responsible for the overall success of their Concierge, as well as the achievement of all client KPIs and contractual responsibilities.
  • By conducting frequent evaluations of the organization with consumers and suppliers, you can improve the quality of service.
  • In a remote and in-person position, provide daily assistance to travel advisors/travel concierge via team and 1:1 coaching, as well as management.
  • Monitor and train the department’s supervisors and team leaders to ensure proper staffing and organization, including day-to-day operations and duties.
  • Organize and execute incentive programs to boost metrics while maintaining or increasing quality, as well as collect and share data on the team and individual members.
  • Makes a major contribution to the day-to-day management of other Delivering Services Managers, including, as required, appropriate mentoring, mentoring, team-building activities, and employee retention strategies.
  • The responsibilities may include the role of pool leader for a community of key dedicated support services contributors (for example, IT VIP Service Lead, IT Service Desk Service Lead,…), who are responsible for the proper capacity management of the resources contributing to the various squads driven by Products, as well as the development and coaching of those individuals.
  • Our internal group and our outsourced partner network must adhere to the same high quality requirements for client interactions in order to provide a consistent customer experience.
  • Assist the customer in developing scale-able and strong back-end infrastructure to fulfill their requirements by understanding and communicating the demands of the client to the operational delivery teams, providing supervision.
  • Contact Centers should work together to maintain the Voice of the Consumer program by adhering to a defined methodology for conducting satisfaction surveys and gathering customer feedback throughout the whole buying process.


  • must be able to communicate effectively, especially when it comes to explaining technology solutions in words that are understandable to the general public.
  • A comprehensive knowledge of the contact center environment, as well as the importance the client-vendor relationship plays in the recruitment, retention, and performance of elevated partners.
  • Possessing the ability to have a long-term strategic view and make successful action plans through effective planning, evaluation, and administration is very important.
  • The ability to deal with a wide range of industries (Manufacturing, Consumer Goods, Construction, Technology, Medical Devices, Chemicals, Energy, Telecom)
  • Proven ability to use tact and good judgment while delivering constructive criticism as well as explanations for disciplinary actions.

How to Apply


Job Categories: Service Delivery Manager. Job Types: Full-Time.

Job expires in 24 days.

Apply for this Job