26 May
2023
Full-Time Customer Service Team Lead – Alexandria
Job Description
A Customer Service Lead is needed to assist with a range of client initiatives. In this role, you’ll troubleshoot basic technical issues, cultivate strong customer relationships, fact-find to uncover needs while recognising opportunities and trends to share with key partners, and ensure that all of our clients receive satisfactory resolutions to their concerns. Candidates should be natural problem solvers who strive to provide consistently excellent customer service and satisfaction.
Job Title : Customer Service Team Lead
Location : Alexandria, Al-Iskandariyyah, Egypt
Salary : $ 16.79 per hour.
Company : Peraton
Job Type : Full-Time
Qualifications:
- It’s important to process refunds or deliver replacements.
- Accurately document and process client claims using the right systems/spreadsheets.
- By appropriately processing communications and resolving issues, you may ensure first-contact resolution.
- Attend meetings and trainings, as well as evaluate all new training materials, to stay current on programme knowledge, systems, and processes.
- Handle inbound and outbound calls with courtesy, promptness, and professionalism.
- Use your knowledge base and training to provide accurate answers to client questions while adhering to all scripts, policies, and procedures.
- Comply with regulations governing the handling of confidential and personal information.
- Complaints from customers should be forwarded to the appropriate internal or external partners.
- All attendance and work schedule requirements must be adhered to at all times.
- Extend and strengthen the information base that already exists.
Skills:
- Microsoft Office Suite and tools must be able to be used.
- Must be a self-starter who can manage their own time, prioritize tasks, and meet deadlines.
- Bachelor’s degree in business administration, communications, or a closely related subject is recommended.
- 2+ years of retail, ecommerce, or equivalent industry experience is required.
- Strong organizational, communication, and attention to detail abilities are required.