26 May
2023
Full-Time Customer Service Manager – Chandigarh
Job Description
To support the company’s objective, the Customer Service Lead manages and executes existing customer service tasks and processes using new and/or established criteria. When possible, leads the implementation of Lean processes to help the department achieve its goal of exceeding our customers’ expectations. In collaboration with the Director of Customer Service, responsible for managing and maintaining department Work Instructions and process flows to provide fast and consistent replies to all customer inquiries.
Job Title : Customer Service Manager
Location : Chandigarh, Punjab, India
Salary : $ 15.62 per hour.
Company : Pall Corporation
Job Type : Full-Time
Qualifications:
- Customer complaints should be forwarded to the appropriate internal or external contacts.
- Comply with the rules governing the handling of confidential and personal information.
- Refunds and replacements must be processed quickly.
- Calls should be treated with respect, promptness, and professionalism, both inbound and outbound.
- Utilize your knowledge base and training to provide accurate answers to client queries while adhering to all scripts, policies, and procedures.
- Extend and augment a knowledge base that already exists.
- Observe all attendance and work schedule regulations.
- Attend meetings and trainings to stay informed about changes to programme knowledge, systems, and procedures, and review all new training materials.
- Ensure first-contact resolution by handling emails properly and resolving issues.
- Using the relevant systems/spreadsheets, accurately document and handle client claims.
Skills:
- A bachelor’s degree in business administration, communications, or a closely related discipline would be preferable.
- Must be a self-starter capable of moving, prioritizing, and meeting deadlines independently.
- 2+ years of experience in retail or ecommerce-related fields and companies.
- Organizational and communication abilities, as well as meticulous attention to detail, are required.
- The Microsoft Office Suite and tools must all be available.