Full-Time Customer Service Lead – Oas
The Client Service Lead is responsible for offering a high level of client participation and guaranteeing customer satisfaction from the initial product inquiry through the post-delivery of the product. The incumbent’s key responsibilities will include contract evaluation, order entry, coordination with application engineering, planning, and production departments, as well as providing exceptional customer service assistance. We’re looking for someone who can assist our clients, provide sales assistance, and work with other departments including production, planning, and application engineering. The ideal candidate for this role will have past expertise with customer service and ERP systems.
Job Title : Customer Service Lead
Location : Oas, Albay Province, Philippines
Salary : $ 15.63 per hour.
Company : SpartanNash Company
Job Type : Full-Time
- Ensure first-contact resolution by fixing problems and managing emails properly.
- Use your expertise and skills to deliver accurate responses to customer queries while adhering to all scripts, policies, and procedures.
- Calls should be handled with civility, promptness, and professionalism on both the inbound and outbound sides.
- Extend and strengthen the knowledge base already in place.
- To stay current on changes to programme knowledge, systems, and procedures, attend meetings and trainings and evaluate all new training material.
- Follow all attendance and work schedule guidelines.
- Processing refunds or delivering replacements is critical.
- Abide with the rules governing the handling of private and confidential information.
- Customer concerns must be forwarded to the appropriate internal or external parties.
- Utilize the proper systems/spreadsheets to accurately document and resolve client claims.
- It’s vital to have a bachelor’s degree in business administration, communications, or a field closely linked to these fields.
- It is necessary to have 2+ years of expertise in a retail or ecommerce-related discipline or area.
- Self-motivated individuals who are capable of moving, prioritizing, and completing deadlines on their own are required.
- It should be possible to use Microsoft Office Suite and tools.
- Strong organizational, communication, and attention to detail abilities are required.