Full-Time Customer Care Specialist Lead – Talacogon
The Client Service Lead is responsible for offering a high level of client participation and guaranteeing customer satisfaction from the initial product inquiry through the post-delivery of the product. The incumbent’s key responsibilities will include contract evaluation, order entry, coordination with application engineering, planning, and production departments, as well as providing exceptional customer service assistance. We’re looking for someone who can assist our clients, provide sales assistance, and work with other departments including production, planning, and application engineering. The ideal candidate for this role will have past expertise with customer service and ERP systems.
Job Title : Customer Care Specialist Lead
Location : Talacogon, Agusan del Sur Province, Philippines
Salary : $ 15.27 per hour.
Company : Burlington Stores Inc
Job Type : Full-Time
- Comply with the rules governing the handling of confidential and personal information.
- Use your expertise and training to give accurate responses to clients’ questions while following all scripts, policies, and procedures.
- There must be rigorous adherence to all attendance and work schedule requirements.
- Processing refunds or delivering replacements is critical.
- Customer concerns must be forwarded to the appropriate internal or external parties.
- Accurately document and process client claims using the right systems/spreadsheets.
- Calls should be treated with respect, promptness, and professionalism, both inbound and outbound.
- Enhance and expand a knowledge foundation that already exists.
- Ensure first-contact resolution by fixing problems and managing emails properly.
- Attend meetings and trainings to stay up to date on changes to programme knowledge, systems, and processes, and study all new training material.
- Organizational and communication abilities, as well as meticulous attention to detail, are required.
- It is required that the Microsoft Office Suite and tools be utilized.
- It is preferred that you have a bachelor’s degree in business administration, communications, or a closely connected field.
- It is necessary to have 2+ years of expertise in a retail or ecommerce-related discipline or area.
- Must be a self-starter who can move, prioritize, and fulfil deadlines autonomously.